Chromebook - Device Information

The Edutech Chromebook Scheme makes high-quality Chromebooks accessible to students, teachers, and schools, providing the tools needed for a modern, tech-driven learning environment.

What is the Scheme?

Our scheme offers affordable Chromebooks equipped with Google’s education suite, including Classroom, Docs, and Sheets. These devices are designed to support interactive learning and streamline classroom collaboration.

Key Features:

• Affordable & Accessible: Competitive pricing for students, teachers, and schools.
• Seamless Integration: Built-in Google tools to enhance learning.
• Durable & Reliable: Rugged design with long battery life.
• Cloud-Based Learning: Secure access to materials from anywhere.
• Easy-to-Use: Simple, intuitive interface for all users.

Benefits:

• For Students: Access learning materials, collaborate, stay engaged.
• For Teachers: Streamline teaching with efficient, cloud-based tools.
• For Schools: Empower educators and students with reliable devices that enhance productivity and creativity.

How do you make an accidental damage or warranty claim?

Your device will be covered with 3 years of accidental damage insurance and come with a 3 year warranty. You can only claim up to the value of the device per academic year.

To make a claim, visit https://edutech.zone/parent_enquiries/ or email support@edutech.zone. Complete the enquiry form, then a member of their team will contact you. The device then needs to be dropped off with the Network Team the next day in school who will prepare the device for collection. Claims made during the school holidays can be picked up and dropped off from your home.

FAQ / Troubleshooting

• Has your device gone for repair or you do not have access to one at home? You can request a long term loan from the Library by clicking      here

• What happens if the device does not turn on or is frozen?
  • Plug your device into power and try holding the Power, Escape and Refresh buttons at the same time to put the device into Recovery mode, then restart it

• My device is running slowly. Is there anything I can try to speed it up?
  • Try running updates. Open settings, search for ‘Updates’ and ‘Check for Updates’. Once completed the device will prompt you to restart.

• Google Chrome pages are not loading properly/at all?
  • Clear your Browsing history on your Chrome settings. This is under ‘Privacy and Security’

• My device will not connect to WiFi?
  • Try turning the WiFi off and on again

• How do I know if my device is charging?
  • The Chromebook charges using the USB C Port. There is one of these on either side of the device. Ensure that the charger is fully plugged into the port, and that the socket is on at the wall.  If there is no light on the side of the device, bring your charger to the Network Team for diagnosis.

• Does the school accept donations of old/damaged Chromebooks?
  • Regardless of the condition, we’d appreciate any donations which we could use for parts, in our Library, or pass onto another student who is in need of a device. Please contact        admin@broxbourne.herts.sch.uk for more information.

The FreedomTech Chromebook Scheme provides affordable Chromebooks to students, teachers, and schools, ensuring easy access to essential educational tools for a modern learning experience.

This scheme offers budget-friendly Chromebooks, pre-equipped with Google’s educational suite, to support seamless learning, collaboration, and creativity in and out of the classroom.

Key Features:

• Affordable & Accessible: Budget-friendly pricing for all.
• Fully Equipped for Learning: Includes Google Classroom and other essential tools.
• Durable & Reliable: Tough design and long battery life for everyday use.
• Cloud-Based: Access resources anytime, anywhere.
• Easy-to-Use: Simple interface for a smooth learning experience.

Benefits:

• For Students: Engage, learn, and collaborate with ease.
• For Teachers: Streamline classroom management and feedback.
• For Schools: Affordable, reliable devices that enhance learning.

How do you make an accidental damage or warranty claim?

To make an accidental damage or warranty claim, your child would need to bring their device to the Network Office or Library where it will be sent to Freedomtech. The average timescale for a repair is 3-4 weeks depending on parts.

Using your Serial number and reference number of the repair, you can track progress here: https://freedomtech.valutech.co.uk/Customers/. If you do not know these, ask a member of the Network team.

FAQ / Troubleshooting

• Has your device gone for repair or you do not have access to one at home? You can request a long term loan from the Library by clicking      here

• What happens if the device does not turn on or is frozen?
  • Plug your device into power and try holding the Power, Escape and Refresh buttons at the same time to put the device into Recovery mode, then restart it

• My device is running slowly. Is there anything I can try to speed it up?
  • Try running updates. Open settings, search for ‘Updates’ and ‘Check for Updates’. Once completed the device will prompt you to restart.

• Google Chrome pages are not loading properly/at all?
  • Clear your Browsing history on your Chrome settings. This is under ‘Privacy and Security’

• My device will not connect to WiFi?
  • Try turning the WiFi off and on again

• How do I know if my device is charging?
  • The Chromebook charges using the USB C Port. There is one of these on either side of the device. Ensure that the charger is fully plugged into the port, and that the socket is on at the wall.  If there is no light on the side of the device, bring your charger to the Network Team for diagnosis.

• Does the school accept donations of old/damaged Chromebooks?
  • Regardless of the condition, we’d appreciate any donations which we could use for parts, in our Library, or pass onto another student who is in need of a device. Please contact        admin@broxbourne.herts.sch.uk for more information.

If your Chromebook is privately purchased or out of insurance - you would need to get the device repaired privately, or seek a replacement if your current device is uneconomical to repair.

The school has previously used HAAC LTD for private repairs. https://www.haacltd.co.uk/. The cost for a replacement Chromebook screen is approximately £150. Other high street local Computer repair shops are also a good alternative.

If you would like to enquire about purchasing a second hand device, please contact admin@broxbourne.herts.sch.uk and the Network Team can see what we have in stock.

FAQ / Troubleshooting

• Has your device gone for repair or you do not have access to one at home? You can request a long term loan from the Library by clicking      here

• What happens if the device does not turn on or is frozen?
  • Plug your device into power and try holding the Power, Escape and Refresh buttons at the same time to put the device into Recovery mode, then restart it

• My device is running slowly. Is there anything I can try to speed it up?
  • Try running updates. Open settings, search for ‘Updates’ and ‘Check for Updates’. Once completed the device will prompt you to restart.

• Google Chrome pages are not loading properly/at all?
  • Clear your Browsing history on your Chrome settings. This is under ‘Privacy and Security’

• My device will not connect to WiFi?
  • Try turning the WiFi off and on again

• How do I know if my device is charging?
  • The Chromebook charges using the USB C Port. There is one of these on either side of the device. Ensure that the charger is fully plugged into the port, and that the socket is on at the wall.If there is no light on the side of the device, bring your charger to the Network Team for diagnosis.
• Does the school accept donations of old/damaged Chromebooks?
  • Regardless of the condition, we’d appreciate any donations which we could use for parts, in our Library, or pass onto another student who is in need of a device. Please contact        admin@broxbourne.herts.sch.uk for more information.